eSIM
- An eSIM is a digital SIM that can be used on compatible phones and tablets without an additional SIM card slot is required.
You can get an eSIM with any of our mobile plans.
For mobile voice plans, you must sign up in Singapore. Simply choose “eSIM” as your collection method when you sign up online.
If you prefer to sign up in person, our eight retail stores and service centers can also set you up with an eSIM.
Post sign-up, you will receive an email with the activation steps. Just scan the QR code to activate the eSIM on your device while you are in Singapore and ensure you do a call or SMS to fully provision the service before activating roaming services.
Do note that the eSIM is a one time use only.
As long as your mobile is an eSIM-enabled device, it will work!
Easy! Just follow the installation steps in the email. Here are two easy ways to install your eSIM:
Option 1: Scan QR code by heading over to “Mobile Service”, “Add eSIM” and scan the QR code. Follow your device’s onscreen instructions to install the eSIM.
For iOS:
For Android:
Option 2: In your device eSIM settings, enter the SM-DP+ address and activation code found in your eight email. Follow your device’s onscreen instructions to install the eSIM.
- Yes, if your phone allows two SIM cards (called “dual SIM”), you can have both a physical SIM card and an eSIM active. This means you’ll have two phone numbers! You can choose which number to use for calls, texts, and data.
- Important! If your phone already has an eSIM in use, turn it off before downloading the new eSIM.
Just drop by any of our eight service centers — the account holder must be present for an in-person verification. Currently, we do not charge any fees.
Just drop by any of our eight service centers — the account holder must be present for an in-person verification. Currently, we do not charge any fees.
Ensure you have a stable internet connection during the set-up process before re-attempting to download the eSIM with the QR code from your email.
Still having trouble? Just drop by any of our eight service centers — the account holder must be present for an in-person verification.
Kindly head to any of our eight service centers and ensure that the account holder is present. Upon verification, a new QR code will be issued immediately.
- Ensure your device supports eSIM.
- Restart Your Device
- A simple restart can help refresh network settings and resolve minor glitches.
- Check Network Settings
- Ensure your eSIM line is enabled in your device settings and APN is “shwap”
- If you have multiple lines, confirm the correct line is set as default for data and calls
