Port-in

    • Online sign up: Select your preferred plan and use the ‘use current number’ option. The registered owner of the number must complete the sign-up process using their original physical ID or Singpass
    • Sign up at retailer: Please bring along your physical ID or have your Singpass ready for verification! The existing owner of the number must be physically present at the retailer for this process.
    • Here is a simple guide to port in here!

  • Refer here for our mobiles plans and sign up now online or head down to your nearest retailer to enjoy eight !

    1. Switch your existing number to eight and bring your existing number to eight!
    2. Your port request will commence automatically once you activate your SIM card. Your port request will take 1-3 days to complete; from the time your pSIM card is activated.If you have opted for eSIM, port request will commence immediately. Meanwhile, you can start enjoying your plan entitlements on your eight temporary number.
    3. For self-activation steps, you can refer to our guide on SIM activation on our FAQ page – Activation – eight

    You can use your temp number and eight SIM card to log into your eight account to monitor your port-in request status. We will also notify you via SMS once your port request is complete. Your temp number will cease automatically once your port request is complete.

  • Ensure the following information is accurate when porting:

    • The registered ID and name used to port the number to eight is the same as the existing telco.
    • The number is not suspended/terminated at the existing telco
    • Your contract with your telco has expired
    • All digits of your port-in number are entered correctly
    • Please enter the correct service type when signing up, if your number is a postpaid or prepaid number at the current telco.

  • Good news! Port your postpaid or prepaid plans to eight and enjoy our great value and reliable service. Starhub prepaid port-in is not available.

  • Don’t worry! There are always ways!

    • Option 1: You can ask your family members that registered your current mobile plan to conduct the port-in process for you.
    • Option 2: You can ask your current provider to do a Transfer of Ownership to your own name and NRIC. After that, you can sign up for eight!

    • Port request has failed due to ID mismatch; ensure the following information is the same as the existing plan that you have with your current telco – the ID number, the form of ID (E.g. If NRIC is used at your previous telco, please submit the same NRIC when registering with eight). If there is a typo in your ID number, please email us at helpme@eight.com.sg so we can check on this.
    • Number is suspended/terminated at your telco; the number must be active for the port-in process. Please check with your current telco on the unsuspension/reinstation of your number and update us at helpme@eight.com.sg
    • Outstanding bills issue; if you have outstanding bills, please settle the balance with your current telco and update us at helpme@eight.com.sg to resubmit your port in request.
    • Contract issue; please check with your current telco and update us accordingly. If you are still in contract or do have outstanding bills, please check in with your current telco and update us at helpme@eight.com.sg to resubmit your port in request
    • Wrong selection of current telco/entered the wrong service type while signing up; please write to us at helpme@eight.com.sg to resubmit your port in request with the correct detail.

    Upon resubmission, it will take another 1-3 days for port-in to complete.