Troubleshooting

    • Check on the operator manually and connect to eight’s local network operator in the country. Find the full list here.
  • We can fix that! Simply head down to our eight service centers with your original physical ID for verification.

  • Troubleshooting steps to get connected to data:

    • Check your APN settings and ensure that it is “shwap”!
    • Restart your mobile device and ensure you can see “ eight ” network and signal bar on the top left of your screen.
    • Ensure your Mobile Data Network is set to 4G. 
    • Ensure VPN is switched off for a seamless surfing experience.
  • Troubleshooting steps to get connected:

    • Turn on airplane mode, wait 10 seconds and turn it off. Subsequently, restart your device.
    • Still facing issues? Simply head down to our eight service centers.
  • Troubleshooting steps to get connected:

    • Remove your eight SIM and gently wipe the surface before reinserting.
    • Restart your device
    • Still facing issues? Simply head down to our eight service centers.