Need help?

You can sign up for eight’s Home Internet service as long as you have a SingPass account.

Thank you for supporting eight! Sign up for our Home Internet service with these steps:

1. Login via your mobile number here.

2. Enter your address for an eligibility check.

3. If your address is eligible, verify your identity via SingPass. Do reach out to home@eight.com.sg if your address is ineligible.

4. Choose your plan.

5. Enter your contact details and make payment.

6. Pick 3 time slots for NLT activation. You will be notified when NLT accepts your appointment.

7. When NLT activation is successful, our installer will contact you for ONT installation.

If you face any issues during sign-up, just write to us at home@eight.com.sg.

Thank you for supporting eight! Sign up for our Home Internet service with these steps:

1. Sign up with your email address here.

2. Enter your address for an eligibility check.

3. If your address is eligible, verify your identity via SingPass. Do reach out to home@eight.com.sg if your address is ineligible.

4. Choose your plan.

5. Enter your contact details and make payment.

6. Pick 3 time slots for NLT activation. You will be notified when NLT accepts your appointment.

7. When NLT activation is successful, our installer will contact you for ONT installation.

If you face any issues during sign-up, just write to us at home@eight.com.sg.

We are happy that you are joining us! Yes, you can just sign up via online here or proceed to our Home Internet dealers. NLT will need to check to ensure you have available port at your house. If all ports are in use, you can choose to terminate your current service provider or install another port. Charges apply for the installation of a new Fibre Termination Point (FTP) by NLT.

Yes, our Home Internet service is available across most HDBs, condominiums, and landed properties with NetLink Trust (NLT) coverage.

We will be with you through the journey! There are 3 simple steps:

1. NLT Appointment: You can pick 3 preferred slots and NLT will update you on the assigned slot.
2. NLT Activation: NLT team will reach out to you on the appointment. During the appointment, NLT may or may not need to enter your house to complete the activation, NLT will update you. Once the activation is completed, you will receive an email notification.
3. ONT Installation: Our trusted installers will reach out to you to complete the final installation after the NLT installation. After that you can enjoy 8etter Connection Home Internet!

During the first month, there is extra 5 days in the subscription so that we can ensure NLT and all installation are ready before your billing starts.

Yes! There is no limit to the number of Home internet services you can sign up for under one account.

Simply write to us at home@eight.com.sg and we will fix this for you!

10Gbps Home Internet is perfect for households craving next-gen speeds to power lightning-fast file transfers, seamless 4K streaming/gaming, and dozens of connected devices. Check out our current plans and offers here.

All our Home Internet services offer ultra-fast 10Gbps speeds on a 12-month or 24-month (30 days per month) contract. After that, the service continues on a flexible month-to-month basis.

If you sign up for our 24-month plan, you get speeds up to 10Gpbs for just $35.80/month (or $29.36/month if you’re an eight 5G customer). We offer:

1. FREE router, NLT service activation, ONT device and ONT installation – giving you over $1188 worth of savings!
2. 28 day service guarantee with special care and priority support for the internet
3. Twice a Year Internet Check to make sure your internet is all great!

We also have a 12-month plan, with speeds up to 10Gbps at $28.80/month (or $23.62/month if you’re an eight 5G customer). We offer:

1. NLT service activation, ONT device and ONT installation – giving you over $347 worth of savings!
2. 28 day service guarantee
3. Twice a Year Internet Check

This is our promise to ensure your new internet is our priority. You get peace of mind during your first month. If you have any problems — big or small — we guarantee we’ll fix them fast.

This service is exclusive for our eight broadband customers! For twice a year, we will share a diagnosis on your internet health and head down to your home for a check-up if needed!

We are on a Bring Your Own Router (BYOR) model, so you have the flexibility to use any router you prefer! You can reuse your existing router and don’t need to spend extra on that! Don’t worry if you don’t have router, you can just purchase from our trusted installers when they come over!

Our 10Gbps plan is based on XGSPON technology which provides for symmetrical upload and download speeds of up to 10Gbps. To fully enjoy the 10Gbps, please ensure you have the right device.

Yes, the Home Internet subscription is GST inclusive. If you are on our 5G mobile plan throughout the 12-month or 24-month Home Internet contract period, there will be 18% discount on your monthly Home Internet plan, which is just $23.62 or $29.36 respectively including GST!

We do not offer static IP at the moment but do stay tuned!

We will be with you through the journey! There are 2 simple steps:

1. Book your NetLink Trust (NLT) appointment for NLT activation:
   Please select 3 slots for your NLT appointment in order of your preference. NLT will take up to 2 working days to confirm your appointment, and you will receive an email once your appointment is confirmed.Please be at home: If you are required to select a date and time as the technician from NLT will need access into your unit to complete the activation.
   You do not need to be home: If you are required to only select a date, NLT will perform the activation outside your residence.2. Book your Optical Network Terminal (ONT) appointment
   Upon successful NLT activation, our partner will reach out to you for ONT installation. If you do not have a router, you may purchase it from our installer on the spot. Please be at home during installation.

Don’t worry about relocation! Just email us at home@eight.com.sg and we will fix it together with you! Charges may apply.

Don’t worry! NLT will reach out to you and arrange an installation. NLT will share the cost required before it is billed to you.

If the NLT team can’t accommodate any of your 3 preferred appointment slots, you’ll receive an email notification and can reschedule via MyAccount in the eight app. We appreciate your patience and understanding, as the NLT team manages appointments independently.

If the NLT team can’t make it for your appointment, you’ll get a notification via email to inform you on the new timing. NLT is an independent team from eight and we will do our best to link both parties up!

To reschedule your ONT appointment, just simply contact the installer that called you previously on your appointment. Or you can call 8880 8880 too!

Yes, an adult (18 years or older) must be present to provide access to your home during the installation and testing process. When our team arrives, ensure that you have the QR code (sent to your email) ready, as well as your own router for installation.

Right after the NLT completion, our installer will call you the next day to book your appointment for ONT installation.

Yes! Our service follows a Bring Your Own Router (BYOR) model, so you can use any router you prefer. Just make sure your router supports 10Gbps speeds to enjoy the best network performance.

You may choose to use your existing Optical Network Router (ONR). However, please be aware that compatibility with our Optical Network Terminal (ONT) cannot be guaranteed, which may result in issues when setting up your Home Internet service.

Yes, purchase of the router is after the sign-up process, and we have many routers for your selection. When our installer calls you for your installation, just tell them that you need a router and they will do the rest!

Or simply sign up for our 24-month plan to get a FREE eero Max 7 router!

• eero 7
• eero Pro 7
• eero Max 7

Yes! Eero routers are mesh Wi-Fi systems. For the mesh system to work, both the router and the mesh must be from Eero.

A maximum of 4 routers is allowed per customer, and our installers will help you to fix it all up!

We will provide an Optical Network Terminal (ONT), a fibre patch cord and a LAN cable. Installation of the ONT will be performed by our installation team, so don’t worry about it.

An Optical Network Terminal (ONT) is the device that connects your home to the fibre network. It converts the fibre signal into data your Wi-Fi router can use, giving you fast and reliable internet. Our installers will go to your home to help with the installation of the ONT and ensure you can get connected to the internet.

To fully enjoy 10Gbps speeds, you’ll need:

• A 10G-capable router

• Devices with 10G Ethernet ports or Wi-Fi 6/6E support

• CAT6A or higher LAN cables

We will provide an Optical Network Terminal (ONT), a fibre patch cord and a LAN cable.

If the ONT is faulty, contact our support team for assistance. Replacement or service charges may apply if the damage is not due to normal wear and tear.

If your ONT or fibre patch cord is faulty within the contract period, you may request a 1-for-1 replacement at any eight telecom Service Centers (subject to terms). Routers provided by us are supported by the original manufacturer warranty.

Billing begins once NLT activation is successful, regardless of when you start using the service. Your first month comes with 5 extra days on us! That means your first billing cycle will cover 35 days instead of the usual 30 days.

You will be billed on a 30-day basis, on the first day of your cycle. Payments are usually charged to your registered payment method saved in your account.

Standard fees exclude relocation charges, early termination fees (if you cancel during contract), reconnection fees, and any NLT service charges. A detailed fee schedule is provided in your plan documents.

Billing is monthly via your registered payment method. You can view and manage your invoices via the eight app or MyAccount portal.

Temporary suspension is not available for our Home Internet service. You may choose to terminate and reapply later.

Yes. If you cancel before the end of your 12-month contract, an early termination charge will apply.

If we are unable to charge your card on the new billing cycle, your service may be suspended. This means that you will not be able to connect to the internet via our service. If the balance remains unpaid, termination will follow due notice. A reconnection fee of $20 on top of any outstanding subscription fees applies if you reinstate the service.

First, test using a wired connection directly to the ONT with a device capable of handling 10Gbps. If the issue persists, check your router and cabling. If the problem continues, contact our support team at home@eight.com.sg.

Try the following first:

• Restart your router and ONT

• Check all cables are securely connected

• Test with a wired connection for accuracy

If issues persist, contact our support team for diagnostics.

Reach out to your customer support team at home@eight.com.sg.

Our support hours between 9AM-6PM from Monday to Friday. You can also reach out to us via email at home@eight.com.sg.

You may refer to the document here for all charges related to Home Internet. Do write in to us if you need further clarification!