5G Services

  • Our network is built on a standalone 5G core (no dependence on 4G) — the next leap in mobile connectivity. With 5G SA, you get blazing speeds, ultra-responsive performance, and rock-solid reliability — backed by 99.9% coverage and 99.9% uptime.

  • Upgrading to 5G does not have to come with a steep price hike. We’re introducing two 5G plans: 

    • S$14.80 — our entry-level 5G option 
    • S$18 — our premium 5G option 

    Both plans deliver high speed and reliable performance. The S$14.80 plan offers an accessible way to step into 5G. 

  • No — you don’t need to replace your SIM just to use 5G. If your device supports 5G and you’re on one of our 5G plans, your current SIM (or eSIM) will work just fine. 

  • We offer upgrade paths for existing customers. Great news for Triple Eight users – welcome to 5G! Your upgrade will happen automatically on our launch date! 

  • Great news — Your 5G access will activate automatically — as long as you’re on one of our 5G-eligible plans, using a 5G-capable device, and located in 5G coverage. 

  • You need a 5G-capable device that supports the 5G bands we use. If your device is 4G only, it will stay on 4G — you won’t get 5G speeds or features. Note: Some models like the iPhone 12 may not be compatible with 5G.

  • When you are in a 5G-covered area and using a 5G-capable device + SIM, you should see a “5G” icon in your status bar. 
    If not showing, check that: 

    • Your device’s network settings are set to “5G / Auto” 
    • You have the latest firmware / updates 

    If there is still no 5G, you’ll fall back to 4G (i.e. service continues without interruption). 

  • Yes. Voice calls can still function (via VoLTE) when 5G is in use.  

  • No — 4G will remain operational during and after our 5G rollout. 
    In many places, devices will still use 4G when 5G is not available. 

  • In some countries or regions, your phone may fall back to 4G if local partner networks don’t support compatible 5G.

  • Steps you can try: 

    • Restart your phone 
    • Ensure 5G settings are enabled 
    • Check for software / firmware updates 
    • Confirm you’re in a 5G-enabled area 
    • Contact customer support, submit your location / error details so we can investigate. 

  • Yes, you can! You can either: 

    • Write in to helpme@eight.com.sg with the following:
    • Please provide your full name as per NRIC, your 8-digit mobile number, your current 1 Year plan and the 5G plan you’d like to upgrade to. Or visit one of our service centres in person and request the upgrade on site.